There are a lot of providers today offering Voice Over Internet or VoIP and SIP. What stands out about us is our value proposition that we provide to the customer. Many customers of VoIP services have to live without the expected services they've expected in the past such as caller ID and being listed in the CNAM database (the database that provides callerID to incoming calls on your phone) or even if they are provided with E911 services today. We provide what our customers, both business and consumer, what they expect at an affordable price.

More for less is what nexMatrix brings it's customers.

Directory Assistance

The national directory assistance database we use is the gold standard — over 180 million residential, business and government listings, updated daily. If someone had a phone turned on yesterday; it’s in our database today. We send you straight to a American operator, ensuring fast lookups that are right the first time. You’ll always talk to a real person right here in the United States and not be transferred to a call center outside the United States. Better directory assistance right in the US!

E911 Services (Enhanced 911)

nexMatrix Telecom provides excellent E911 services via a major provider of 911 in the United States. Either 911 services for residential, SOHO or a large enterprise is supported. If you have a single telephone number with a single location or multiple locations nexMatrix can assist you in making certain a 911 response is sent to the correct location. Small and medium businesses with IP phone systems require an E911 solution that supports the entire workforce in a simple and cost-effective manner. However, finding an E911 solution that complies with all E911 regulations and can grow with the business is a challenge for today’s IP-enabled SMBs, whose deployments often include branch offices, work-at-home employees and/or teleworkers.

Enterprises using IP telephony face a unique set of E911 challenges which may often seem complicated and costly to resolve. This is especially the case for large organizations with centralized IP phone systems, multiple locations, and a mobile workforce, all of which must be managed efficiently and cost-effectively. Failing to provide accurate and reliable E911 support can significantly endanger your workforce and increase your organization’s liability risks. nexMatrix can provide locations based on a DID/Telephone number at a specific location and area of the caller.

Real CallerID

Most providers today only supply a callerID of a telephone number. Getting a company name or individual's name on call is critical to many individuals and companies. CNAM service is free with most of the calling plans and on other plans it's a pay per incoming call. On nexMetered and nexIncoming a caller ID with both name and number are only $0.0095 each. CallerID is supplied with the unlimited Protelity plans.

Easy to use Portal

nexMatrix has developed an easy to use portal that allows customers to view invoices, change their hunt groups, forward calls out if they lose an internet connection and change information. Every call detail is provided on the portal with the ability to download detailed call records also.

Hunt groups for ATA/PAP users

This service is used by companies with analog telephone systems and using nexMatrix with an adapter to convert from VoIP to analog. Hunting, or a hunt group is a telephony concept that refers to the methodology of distributing phone calls from a single telephone number to a group of several phone lines. Many company charge extra to allow hunting of your telephone numbers when one is busy to go to the next number. nexMatrix Telecom provides you with the tools in your portal to create your own hunt group or if all numbers are busy to go to a cell phone or other device.

Plans that save you money

nexMatrix Telecom provides many plans that are customized to the customers requires from individuals to small office through SMB and Enterprise solutions for large corporations. Wholesale plans that fit startup telcos to large provides.

Companies may also select a hosted PBX solution that provides all the features of a full premise based PBX. You may see more at Protelity Hosted PBX systems.

Softswitches

nexMatrix provides the nexSwitch Class 4 and Class 5 switches. These switches are state of the art and allow startups and established telephone companies to leverage technologies that meet their specific needs from small intel based solutions to IBM Mainframes.